8

Developing a process model for standard setting in local government services

Year:
1998
Language:
english
File:
PDF, 157 KB
english, 1998
39

Complaints procedures in local government

Year:
2002
Language:
english
File:
PDF, 108 KB
english, 2002
40

Maximizing the benefits of ISO 9000 implementation

Year:
1999
Language:
english
File:
PDF, 231 KB
english, 1999